Privacy Policy
Last Updated: April 2nd, 2026
Business Name: Glow-Shine Carpet Cleaning
Location: Kaukauna, Wisconsin, USA
Contact: support@glowshinecarpetcleaning.com
(920) 851-7280
https://glowshinecarpetcleaning.com
1. Overview
Glow-Shine Carpet Cleaning (“we,” “our,” or “us”) provides residential and commercial carpet, upholstery, and flooring cleaning services. This combined Privacy Policy and Terms of Service explains how we collect, use, and protect your personal information, as well as the terms under which you receive services and SMS communications from us.
By visiting our website, scheduling a service, or opting in to text message updates, you agree to the terms set forth below.
2. Information We Collect
We may collect the following information from customers and website visitors:
Contact Information: name, phone number, email, and address.
Service Information: requested services, property type, appointment details.
Communication Records: emails, calls, or text messages exchanged with you.
Technical Data: IP address, browser type, and website interaction data.
3. How We Use Your Information
Your information is used to:
Schedule and confirm appointments.
Send reminders, updates, and promotional offers.
Process payments and manage customer accounts.
Improve service quality and website performance.
Comply with legal obligations.
We will never sell, rent, or share your information with unrelated third parties for marketing purposes.
4. Data Security
We use secure systems and encryption where appropriate to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute data protection.
5. SMS Communication Policy (A2P 10DLC Compliance)
Glow-Shine Carpet Cleaning uses A2P 10DLC messaging to communicate with customers via SMS for scheduling, appointment reminders, and limited promotional messages.
By providing your mobile number, you consent to receive these messages under the following conditions:
SMS Details
Program Name: Glow-Shine Carpet Cleaning SMS Alerts
Message Frequency: Varies based on interaction (typically 1–4 messages/month).
Message Types: Appointment confirmations, service updates, reminders, and special offers.
Opt-In Method: You may opt in by scheduling a service online, by phone, or by texting a designated keyword or confirmation response.
Opt-Out Method: Text STOP to cancel at any time. You will receive a confirmation message that you’ve been unsubscribed.
Help Command: Text HELP for assistance.
Message & Data Rates: May apply according to your mobile carrier plan.
Privacy: Your mobile number and message data are never shared or sold.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
We follow A2P 10DLC, CTIA, and TCPA guidelines for consent, opt-in/opt-out procedures, and data privacy.
6. Scheduling & Cancellation
Appointments may be scheduled via website, phone, or SMS.
Cancellations must be made at least 24 hours in advance.
Missed appointments or last-minute cancellations may incur a fee.
7. Payments
Payment is due at the time of service unless otherwise arranged.
Accepted payment methods include cash, credit/debit card, or other approved forms.
Chargebacks or returned payments may result in fees.
8. Service Disclaimer
We make every effort to provide high-quality cleaning services. However, we are not liable for pre-existing damage, wear, fading, or discoloration that becomes visible after cleaning.
Customer satisfaction is important to us — if issues arise, please contact us within 48 hours for review.
9. Limitation of Liability
To the fullest extent permitted by law, Glow-Shine Carpet Cleaning is not responsible for indirect, incidental, or consequential damages resulting from the use of our services, website, or SMS program.
10. Use of Website & Content
All website content, including text, graphics, logos, and images, is the property of Glow-Shine Carpet Cleaning and may not be copied or reused without written permission.
11. Your Rights
You may:
Request access to your personal information.
Request corrections or deletion of your data.
Withdraw SMS consent at any time by replying STOP to any message or emailing support@glowshinecarpetcleaning.com
.
12. Changes to This Policy
We may update this document as needed to comply with law or improve clarity. Updates will be reflected with a new “Effective Date” at the top of this page.
Privacy Policy for Mobile Phone Number Collection and Text Messaging
This Privacy Policy outlines how our company collects, uses, and safeguards mobile phone numbers for text message communications, in compliance with applicable laws and regulations.
Data Collection and Use
On our website, our company collects mobile phone numbers solely for the purpose of sending text message communications related to our services, updates, reminders, notifications, and offer communications. We strictly use this information to provide you with relevant and timely updates, appointment reminders, communications on specials, and important service notifications. Your mobile number is only used for communications that you have opted in to receive, ensuring that we respect your preferences at all times.
Data Protection and Sharing
Our company maintains strict privacy policies to protect the personal information of our users obtained for text message communications. This information is never sold, rented, released, or traded to others without prior consent or legal obligation. We guarantee that it will never be shared with third parties for marketing purposes.
User Rights and Opt-Out Instructions
Your privacy is our priority, and you have the right to control the communications you receive. If you wish to opt out of receiving further text messages, please follow these instructions:
Text Message Opt-Out: If you are receiving text messages from us and wish to stop receiving them, simply respond with either “STOP” or “UNSUBSCRIBE” to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us.
Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to your mobile phone number and related data is limited to authorized personnel who require this information to perform their job responsibilities, and all employees are bound by confidentiality obligations.
Compliance and Policy Updates
We continuously review our practices to ensure compliance with all applicable laws and regulations regarding personal data protection and privacy. This policy may be updated periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via our website or through direct notification.
Carriers:
Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us immediately at support@glowshingcarpetcleaning.com or 1-920-851-7280.
By using our text message services, you agree to the terms outlined in this Privacy Policy. Your continued engagement is a testament to our commitment to your privacy and satisfaction.